Refund and Returns Policy

Last Updated: 03 October, 2026

1. Return Eligibility

A product may be eligible for return if:

• You received the wrong product.
• The product is damaged or defective.
• The product does not match the description.
• The product is missing parts or accessories.

Products must generally be unused and returned with their original packaging, tags, and accessories.

2. Return Period

Please contact us within 7 days of receiving your order to request a return.

Some products may have different return conditions due to their nature. The applicable return terms may be shown on the product page.

3. Refunds

After receiving and checking the returned product, we will process an eligible refund.

Refunds may be provided through the original payment method or another available method, depending on the payment method used and applicable conditions.

4. Non-Returnable Products

Certain products may not be eligible for return, including products that are:

• Used, damaged, or altered by the customer
• Personalized or customized
• Perishable
• Hygiene-sensitive or sealed products where the seal has been opened

5. Return Shipping

If the return is due to a wrong, defective, damaged, or incorrectly described product, eikroy.com or the responsible seller may bear the applicable return delivery cost.

For other eligible returns, return delivery charges may be the customer’s responsibility.

6. Marketplace Orders

For products sold by third-party sellers, return and refund requests may be handled according to the seller’s applicable return policy and eikroy.com‘s marketplace rules.

7. How to Request a Return

Contact our customer support with:

• Order number
• Product name
• Reason for return
• Photos/videos, if applicable