Frequently Asked Questions

What is eikroy.com and how does it work?

eikroy.com is a Bangladesh-based e-commerce platform and digital marketplace designed to make online shopping simple, trusted, and accessible. It connects customers with quality products and verified sellers while providing a platform for businesses and entrepreneurs to grow their online presence.

What products and services do you offer?

We offer a wide range of products across various categories, coupled with convenient delivery, secure payment options, customer-friendly return policies, and a seamless overall shopping experience.

What payment options are available on eikroy.com?

To ensure a smooth shopping experience, we provide multiple secure payment methods, including Cash on Delivery (COD), Mobile Financial Services (MFS), card payments, and bank transfers.

Can I return a product if it is defective or incorrect?

Yes, we have a customer-friendly return policy. If you receive a wrong, damaged, or defective item, you can contact our customer support team to request a return and refund according to our policy terms.

How can I contact eikroy.com customer support?

You can reach our support team through any of the following contact details:

  • Phone: +88 01411 008103

  • Email: info.eikroy@gmail.com

  • Address: ECB Chattar, Dhaka Cantonment, Dhaka-1206, Bangladesh.

What are your customer support operating hours?

Our customer support team is available from Saturday to Thursday, between 10:00 AM and 8:00 PM. Please note that our support services are closed on Fridays.

How can I get faster assistance regarding my order?

For any order-related queries or complaints, please mention your Order ID when contacting customer support so our team can locate your details and assist you faster.

 

Can I register as a seller and sell my products on eikroy.com?

Yes! eikroy.com provides great opportunities for sellers, businesses, and entrepreneurs to expand their reach. You can register as a marketplace seller and start listing your products.

How do I get support for seller registration and product listing?

For questions regarding seller registration, product listings, marketplace rules, or payment payouts, please contact our merchant team directly via email at info.eikroy@gmail.com.

What is the mission and vision of eikroy.com?

Our mission is to build a reliable online marketplace where customers can easily discover and purchase products while empowering businesses. Our vision is to become one of Bangladesh’s most trusted and customer-focused e-commerce platforms, connecting millions through technology.